Frequently Asked Questions (FAQs)
Find answers to the most common questions about our eco-friendly packaging solutions. If you have any additional inquiries, feel free to reach out to our support team.
1. Product Information
We offer a wide range of food packaging products including containers, wraps, bags, disposable cutlery, and eco-friendly options, sourced from top Australian and international brands.
We offer a wide range of food packaging products including containers, wraps, bags, disposable cutlery, and eco-friendly options, sourced from top Australian and international brands.
Detailed product information, including specifications, usage recommendations, and material details, is available on our website. For further assistance, please contact our customer service team.
Yes, we have a strong commitment to sustainability and offer a variety of eco-friendly packaging options that are biodegradable, recyclable, or made from renewable resources.
Absolutely! We provide custom packaging services tailored to meet specific requirements. Contact us to discuss your custom packaging needs.
2. Ordering and Shipping
Yes, once your order is dispatched, you will receive a tracking number to monitor the delivery status of your package.
Shipping times vary based on location and availability. Typically, orders are processed and shipped within 1-3 business days, with delivery times depending on the destination.
Currently, we primarily serve customers in Australia but can arrange international shipping on request. Please contact us for details and rates.
We accept various payment methods including credit/debit cards, PayPal, and bank transfers. All transactions are secure and encrypted.
Orders can be placed directly through our website 24/7. Select your products, add them to your cart, and proceed to checkout following the on-screen instructions.
3. Customer Service
We value your feedback and encourage you to contact us via our website, email, or phone. Your insights help us to improve our services and customer experience.
If you receive a damaged or incorrect item, please contact our customer service immediately. We will work swiftly to resolve the issue, including arranging for a return, replacement, or refund.
We accept returns of unused products in their original packaging within a specified period. Please refer to our return policy on the website or contact customer service for details.
Our customer service team can be reached via email, phone, or live chat on our website. We are dedicated to providing prompt and helpful support.
